Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or subscription
• Subscribe to our newsletter or mailing list
• Contact us through our website forms or email
• Participate in surveys, contests, or promotional activities
• Request information about our services
• Make purchases or transactions
• Provide feedback or testimonials

This information may include your name, email address, phone number, postal address, payment information, and other details you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Clickstream data and navigation patterns
• Device identifiers and technical specifications

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience and analyze website usage. These technologies help us understand how you interact with our website and allow us to provide personalized content and advertisements.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Service Provision and Communication

• Providing, maintaining, and improving our website and services
• Processing transactions and fulfilling orders
• Responding to your inquiries and providing customer support
• Sending you technical notices, updates, and support messages
• Communicating with you about products, services, and events

Marketing and Promotional Activities

• Sending newsletters and promotional materials
• Personalizing content and advertising based on your interests
• Conducting market research and surveys
• Analyzing usage patterns to improve our offerings
• Inviting you to participate in special events or programs

Legal and Security Purposes

• Complying with legal obligations and regulations
• Protecting our rights, property, and safety
• Preventing fraud and unauthorized access
• Enforcing our terms of service and policies
• Resolving disputes and investigating issues

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers have access to personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities. We may also disclose information to comply with legal processes, protect our rights, or ensure the safety and security of our users and the public.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

Consent and Public Information

We may share information with your explicit consent or when you choose to make certain information public, such as in user reviews, testimonials, or social media posts.

Technical Safeguards

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology for website connections
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Firewall protection and intrusion detection systems

Organizational Measures

• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis
• Regular review and update of security policies
• Incident response procedures and breach notification protocols
• Third-party security compliance verification

Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of your data in a structured, commonly used format. You can request this information by contacting us using the details provided in this policy.

Correction and Updates

You can request that we correct or update any inaccurate or incomplete personal information. You may also update certain information directly through your account settings if you have one.

Deletion and Restriction

You have the right to request that we delete your personal information or restrict its processing under certain circumstances. However, we may need to retain certain information for legal, security, or legitimate business purposes.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Following the unsubscribe instructions in our emails
• Updating your communication preferences in your account settings
• Contacting us directly using the information provided below

Cookie Preferences

You can control cookie usage through your browser settings or our cookie consent manager. Please note that disabling certain cookies may affect the functionality of our website.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and enhance user experience
• Targeting Cookies: Used to deliver relevant advertisements and measure their effectiveness
• Social Media Cookies: Enable social media features and sharing

Managing Your Cookie Preferences

You can manage your cookie preferences through:

• Our cookie consent banner when you first visit our website
• Your browser settings to block or delete cookies
• Opt-out tools provided by advertising partners
• Our privacy settings page (if available)

Retention Periods

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Transaction Records: Kept for financial and legal compliance purposes
• Marketing Data: Retained until you opt out or request deletion
• Website Analytics: Typically retained for 26 months or as required by analytics providers
• Customer Support Communications: Kept for quality assurance and training purposes

Data Deletion

When we no longer need your personal information, we will securely delete or anonymize it. You can request the deletion of your personal information at any time, subject to legal and legitimate business requirements.

Transfer Safeguards

When we transfer your personal information internationally, we implement appropriate safeguards to ensure adequate protection, including:

• Standard contractual clauses approved by relevant authorities
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct
• Adequacy decisions by regulatory authorities
• Other legally recognized transfer mechanisms

Your Rights

Regardless of where your data is transferred, you maintain the same rights and protections outlined in this Privacy Policy. You can contact us with any questions about international data transfers.

Parental Consent

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will work with you to address any concerns and delete the information if necessary.

Age Verification

We may implement age verification measures to prevent the collection of personal information from children under 13. However, we encourage parents to monitor their children's internet usage and help enforce our privacy policy.

Data Protection Officer

For specific privacy-related inquiries or to exercise your rights under applicable data protection laws, you may also contact our Data Protection Officer directly at privacy@sawashel.com.

Response Time

We strive to respond to all privacy-related inquiries within 30 days of receipt. For complex requests or those requiring investigation, we may extend this period and will keep you informed of the progress.